Woo, wow, and win : service design, strategy, and the art of customer delight /
"Two best-selling authors and business experts use real-world examples to demonstrate the importance of Service Design in keeping modern customers, who have many choices and high expectations, happy and coming back,"--Baker & Taylor.
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York, NY :
HarperBusiness,
[2016]
|
| Edition: | First edition. |
| Subjects: |
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