Woo, wow, and win : service design, strategy, and the art of customer delight /

"Two best-selling authors and business experts use real-world examples to demonstrate the importance of Service Design in keeping modern customers, who have many choices and high expectations, happy and coming back,"--Baker & Taylor.

Bibliographic Details

Main Authors:	Stewart, Thomas A., 1948- (Author), O'Connell, Patricia (Business writer) (Author)
Format:	Book
Language:	English
Published:	New York, NY : HarperBusiness, [2016]
Edition:	First edition.
Subjects:	Customer services. Customer relations. Service industries.