Stewart, T. A., & O'Connell, P. (2016). Woo, wow, and win: Service design, strategy, and the art of customer delight (First edition.). HarperBusiness.
Chicago Style (17th ed.) CitationStewart, Thomas A., and Patricia O'Connell. Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight. First edition. New York, NY: HarperBusiness, 2016.
MLA (9th ed.) CitationStewart, Thomas A., and Patricia O'Connell. Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight. First edition. HarperBusiness, 2016.
Warning: These citations may not always be 100% accurate.