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Measuring Operational Performance.

Why is performance measurement so important to the health of an organization? How do the four dimensions of the “Balanced Scorecard” framework (financial performance, customer assessment, internal business process, and learning and growth) work independently and together? What is the “triple-bottom-...

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Bibliographic Details
Corporate Authors: Great Courses (Firm),$4dst, Kanopy (Firm),$4dst
Format: Video
Language:English
Language Notes:In English
Published: [San Francisco, California, USA] : The Great Courses, 2015.
Kanopy Streaming, 2016.
Subjects:
Business education.
Advertising & PR
Marketing
Internet videos.
Educational films.
Online Access:Connect to this streaming video
Description
Summary:Why is performance measurement so important to the health of an organization? How do the four dimensions of the “Balanced Scorecard” framework (financial performance, customer assessment, internal business process, and learning and growth) work independently and together? What is the “triple-bottom-line” approach, and how does it measure sustainable business performances?.
Item Description:Title from title frames.
Film
Electronic resource.
Physical Description:1 online resource (streaming video file) (34 minutes): digital, .flv file, sound
Playing Time:00:33:34
Format:Mode of access: World Wide Web.