Dealing with aggressive behaviour /

Encountering aggressive behaviour in the workplace results in increased stress levels, higher incidences of absenteeism, lowered productivity, damaged morale and a poor company image. In this video a presenter takes you through 3 different dramatised scenarios featuring aggressive behaviour. The fir...

Full description

Bibliographic Details

Other Authors:	Weston, Peter (Producer, Director)
Format:	Video
Language:	English
Language Notes:	In English.
Published:	Boronia, VIC : Channel 1 Creative Media, 2009.
Subjects:	Aggressiveness. Interpersonal conflict. Customer services. Internet videos. Educational films.
Online Access:	Connect to this streaming video (Alexander Street Press)