Exceptional customer service. Module 10, Dealing with aggressive behaviour /

This video discusses what steps to take to properly handle a customer with aggressive behavior.

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Boronia, VIC : Channel 1 Creative Media, 2009.
Subjects:	Customer relations. Customer services > Evaluation. Aggressiveness. Internet videos. Instructional films.
Online Access:	Connect to this streaming video (Alexander Street Press)