The Toyota way to service excellence : lean transformation in service organizations /

Bibliographic Details
Main Authors:	Liker, Jeffrey K. (Author), Ross, Karyn (Author)
Format:	Book
Language:	English
Published:	New York : McGraw-Hill Education, [2017]
Subjects:	Toyota Jidōsha Kabushiki Kaisha > Management. Automobile industry and trade > Japan > Management. Lean manufacturing > Japan. BUSINESS & ECONOMICS / Production & Operations Management.

West Campus Library: Stacks