Spanish and English in U.S. Service Encounters /

Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using service encounters as a ve...

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Bibliographic Details

Main Author:	Callahan, Laura (Author)
Corporate Author:	SpringerLink (Online service)
Format:	eBook
Language:	English
Published:	New York : Palgrave Macmillan US : Imprint: Palgrave Macmillan, 2009.
Subjects:	Cultural and Media Studies. Ethnicity Studies. Latin American Culture. Social Justice, Equality and Human Rights. Culture > Study and teaching. Ethnicity. Ethnology > Latin America. Human rights. Social justice. Electronic books.
Online Access:	Connect to the full text of this electronic book