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Engaging Public Sector Clients : From Service-Delivery to Co-Production /

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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intri...

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Bibliographic Details
Main Author: Alford, John (Author)
Corporate Author: SpringerLink (Online service)
Format: eBook
Language:English
Published: London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2009.
Subjects:
Political Science and International Relations.
Landscape/Regional and Urban Planning.
Management.
Marketing.
Political Science.
Public Administration.
Public Policy.
City planning.
Political planning.
Political science.
Public administration.
Regional planning.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Summary:Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Item Description:Electronic resource.
Physical Description:1 online resource (XIV, 261 pages)
ISBN:9780230235816
DOI:10.1057/9780230235816