Engaging Public Sector Clients : From Service-Delivery to Co-Production /

Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intri...

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Bibliographic Details

Main Author:	Alford, John (Author)
Corporate Author:	SpringerLink (Online service)
Format:	eBook
Language:	English
Published:	London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2009.
Subjects:	Political Science and International Relations. Landscape/Regional and Urban Planning. Management. Marketing. Political Science. Public Administration. Public Policy. City planning. Political planning. Political science. Public administration. Regional planning. Electronic books.
Online Access:	Connect to the full text of this electronic book