The Service Providers /

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important ma...

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Bibliographic Details

Main Author:	Yagil, Dana (Author)
Corporate Author:	SpringerLink (Online service)
Format:	eBook
Language:	English
Published:	London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2008.
Subjects:	Business and Management. Human Resource Management. Business. Personnel management. Electronic books.
Online Access:	Connect to the full text of this electronic book