The DNA of Customer Experience : How Emotions Drive Value /

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emo...

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Bibliographic Details

Main Author:	Shaw, Colin (Author)
Corporate Author:	SpringerLink (Online service)
Format:	eBook
Language:	English
Published:	London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2007.
Subjects:	Business and Management. Émotion. Marketing. Business. Emotions. Electronic books.
Online Access:	Connect to the full text of this electronic book