Revolutionize Your Customer Experience /

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battlegrou...

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Bibliographic Details

Main Author:	Shaw, Colin (Author)
Corporate Author:	SpringerLink (Online service)
Format:	eBook
Language:	English
Published:	London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2005.
Subjects:	Business and Management. Business Strategy/Leadership. Management. Business. Leadership. Electronic books.
Online Access:	Connect to the full text of this electronic book