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Designing service processes to unlock value /

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Bibliographic Details
Main Author: Field, Joy M. (Author)
Corporate Author: EBSCOhost
Format: eBook
Language:English
Published: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017.
Edition:Second edition.
Series:Service systems and innovations in business and society collection.
Subjects:
Customer services.
customer
innovation
processes
self-service
services
service inventory
service process design
service provider
value co-creation
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Item Description:Co-published with The Center for Services Leadership (CSL).
Electronic resource.
Physical Description:1 online resource.
Bibliography:Includes bibliographical references (pages 133-147) and index.
ISBN:9781631573965
1631573969
ISSN:2326-2699