Designing service processes to unlock value /

Bibliographic Details
Main Author:	Field, Joy M. (Author)
Corporate Author:	EBSCOhost
Format:	eBook
Language:	English
Published:	New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017.
Edition:	Second edition.
Series:	Service systems and innovations in business and society collection.
Subjects:	Customer services. customer innovation processes self-service services service inventory service process design service provider value co-creation Electronic books.
Online Access:	Connect to the full text of this electronic book

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