Cover Image

Driven to delight : delivering world-class customer experience the Mercedes-Benz way /

"Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight,"--Amazon.com.

Bibliographic Details
Main Author:	Michelli, Joseph A., 1960- (Author)
Format:	Book
Language:	English
Published:	New York : McGraw-Hill Education, [2016]
Subjects:	DaimlerChrysler. Mercedes automobiles. Automobile industry and trade > Germany > Management. Automobile industry and trade > Customer services > Germany. Automobile industry and trade > Customer services. Automobile industry and trade > Management. Germany.

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