Cover Image

Driven to delight : delivering world-class customer experience the Mercedes-Benz way /

"Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight,"--Amazon.com.

Bibliographic Details
Main Author: Michelli, Joseph A., 1960- (Author)
Format: Book
Language:English
Published: New York : McGraw-Hill Education, [2016]
Subjects:
DaimlerChrysler.
Mercedes automobiles.
Automobile industry and trade > Germany > Management.
Automobile industry and trade > Customer services > Germany.
Automobile industry and trade > Customer services.
Automobile industry and trade > Management.
Germany.
Description
Summary:"Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight,"--Amazon.com.
Physical Description:xvii, 282 pages : illustrations ; 24 cm
Bibliography:Includes bibliographical references and index.
ISBN:9780071806305
007180630X