APA (7th ed.) Citation

Michelli, J. A. (2016). Driven to delight: Delivering world-class customer experience the Mercedes-Benz way. McGraw-Hill Education.

Chicago Style (17th ed.) Citation

Michelli, Joseph A. Driven to Delight: Delivering World-class Customer Experience the Mercedes-Benz Way. New York: McGraw-Hill Education, 2016.

MLA (9th ed.) Citation

Michelli, Joseph A. Driven to Delight: Delivering World-class Customer Experience the Mercedes-Benz Way. McGraw-Hill Education, 2016.