Service design for business : a practical guide to optimizing the customer experience /

Bibliographic Details

Main Authors:	Reason, Ben, 1972- (Author), Løvlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
Corporate Author:	EBSCOhost
Format:	eBook
Language:	English
Published:	Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]
Subjects:	Customer services. Customer relations. Electronic books.
Online Access:	Connect to the full text of this electronic book