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Difficult conversations : how to discuss what matters most /

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From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

Bibliographic Details
Main Author: Stone, Douglas, 1958- (Author)
Other Authors: Heen, Sheila, Patton, Bruce
Format: Book
Language:English
Published: New York : Penguin Books, [2010]
Edition:10th anniversary ed., [2nd ed.].
Subjects:
Interpersonal communication.
Interpersonal communication > Case studies.
Communication.
Interpersonal Relations.
Case studies.

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