Difficult conversations : how to discuss what matters most /

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

Bibliographic Details

Main Author:	Stone, Douglas, 1958- (Author)
Other Authors:	Heen, Sheila, Patton, Bruce
Format:	Book
Language:	English
Published:	New York : Penguin Books, [2010]
Edition:	10th anniversary ed., [2nd ed.].
Subjects:	Interpersonal communication. Interpersonal communication > Case studies. Communication. Interpersonal Relations. Case studies.