Useful, usable, desirable : applying user experience design to your library /

"Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missin...

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Bibliographic Details

Main Author:	Schmidt, Aaron, 1978-
Other Authors:	Etches, Amanda, 1975-
Format:	Book
Language:	English
Published:	Chicago : ALA Editions, an imprint of the American Library Association, [2014]
Edition:	First edition.
Subjects:	Library administration. Public services (Libraries) Information services > Management. User-centered system design. Library planning. Bibliothek. Benutzerorientierung. Bibliotheksplanung. Informationsmanagement. Öffentlichkeitsarbeit.