Cover Image

What drives phenomenal success.

Southwest Airlines started with a simple idea, and managed to stick with it through decades of unprecedented growth. According to Colleen Barrett, customers return because they like the experience and they like the way they are treated. And how do you keep them satisfied? By keeping your employees s...

Full description

Bibliographic Details
Corporate Author:	Kanopy (Firm)
Other Authors:	Barrett, Colleen (Speaker)
Format:	Video
Language:	English
Published:	[San Francisco, California, USA] : Kanopy Streaming, 2014.
Subjects:	Southwest Airlines Co. Airlines > Management. Personnel management. Internet videos. Nonfiction films.
Online Access:	Connect to this streaming video

Similar Items

James Parker, Southwest Airlines : not the best people but the right people /
by: Humphrey, Ronald H.
Published: (2016)

Airline operations : a practical guide /
Published: (2018)

The Economics of Airlines Second Edition.
by: Bilotkach, Volodymyr
Published: (2021)

Airline operations control /
by: Bruce, Peter J., et al.
Published: (2021)

Clipped wings : corporate social and environmental responsibility in the airline industry /
by: Ancell, Deborah
Published: (2017)

Air transport management : an international perspective /
Published: (2017)

Airline operations and management : a management textbook /
by: Cook, Gerald N., et al.
Published: (2017)

21st century airlines : connecting the dots /
by: Taneja, Nawal K.
Published: (2017)

Strategy in airline loyalty : frequent flyer programs /
by: Boer, Evert R. de
Published: (2018)

The Southwest Airlines way : using the power of relationships to achieve high performance /
by: Gittell, Jody Hoffer
Published: (2003)

Managing airline networks : design, integration and innovative technologies /
by: Franke, Markus
Published: (2021)

Beyond airline disruptions /
by: Rapajic, Jasenka
Published: (2016)

Airline governance : the right direction /
by: Hughes, Victor, 1941-
Published: (2021)

The Southwest/AirTran merger and its impact on M-7 businesses, consumers, and the local economy : hearing before the Subcommittee on Antitrust, Competition Policy and Consumer Rights of the Committee on the Judiciary, One Hundred Twelfth Congress, first session, February 25, 2011, Pewaukee, Wisconsin.
Published: (2011)

Runway overrun and collision Southwest Airlines flight 1248, Boeing 737-7H4, N471WN, Chicago Midway International Airport, Chicago, Ill, December 8, 2005 /
Published: (2007)

Oversight of aviation safety : hearing before the Subcommittee on Aviation Operations, Safety, and Security of the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Tenth Congress, second session, April 10, 2008.
Published: (2012)

Strengthening airline operations and consumer protections : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Eighteenth Congress, first session, February 9, 2023.
Published: (2024)

Nuts! : Southwest Airlines' crazy recipe for business and personal success /
by: Freiberg, Kevin, 1958-
Published: (1996)

Transforming airlines : a flight plan for navigating structural changes /
by: Taneja, Nawal K.
Published: (2020)

The Southwest Airlines way : using the power of relationships to achieve high performance /
by: Gittell, Jody Hoffer
Published: (2003)

Soft landing : airline industry strategy, service, and safety /
by: Thomas, Andrew R.
Published: (2011)

Re-platforming the airline business : to meet travelers' total mobility needs /
by: Taneja, Nawal K.
Published: (2019)

Airline network planning and scheduling /
by: Abdelghany, Ahmed F., et al.
Published: (2019)

Airlines in a post-pandemic world : preparing for constant turbulence ahead /
by: Taneja, Nawal K.
Published: (2021)

Business and corporate aviation management : on demand air transportation /
by: Sheehan, John J.
Published: (2003)

What is human resource management?
Published: (2016)

Airline maintenance resource management : improving communication /
by: Taylor, James C. (James Chapman), 1937-
Published: (1998)

Understand what is meant by 'talent' and 'talent management'.
Published: (2016)

How can HR drive growth? /
Published: (2013)

Southwest airlines magazine.

Do the right thing : how dedicated employees create loyal customers and large profits /
by: Parker, James F. (James Francis), 1947-
Published: (2008)

The evolution of the US airline industry : theory, strategy and policy /
by: Ben-Yosef, Eldad
Published: (2005)

An introduction to airline economics /
by: O'Connor, William E.
Published: (2001)

The SAGE handbook of human resource management /
Published: (2010)

Personal development plan.
Published: (2016)

Employee engagement in contemporary organizations : maintaining high productivity and sustained competitiveness /
by: Turner, Paul, 1959-
Published: (2020)

The complete idiot's guide to managing people /
by: Pell, Arthur R.
Published: (1999)

Managing through people : how to get the best from your most valuable resource /
by: Humphries, John, 1938-
Published: (1998)

How to be better at managing people /
by: Barker, Alan, 1956-
Published: (2000)

HBR's 10 must reads on reinventing HR.
Published: (2019)