What drives phenomenal success.

Southwest Airlines started with a simple idea, and managed to stick with it through decades of unprecedented growth. According to Colleen Barrett, customers return because they like the experience and they like the way they are treated. And how do you keep them satisfied? By keeping your employees s...

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Bibliographic Details

Corporate Author:	Kanopy (Firm)
Other Authors:	Barrett, Colleen (Speaker)
Format:	Video
Language:	English
Published:	[San Francisco, California, USA] : Kanopy Streaming, 2014.
Subjects:	Southwest Airlines Co. Airlines > Management. Personnel management. Internet videos. Nonfiction films.
Online Access:	Connect to this streaming video