What drives phenomenal success.

Southwest Airlines started with a simple idea, and managed to stick with it through decades of unprecedented growth. According to Colleen Barrett, customers return because they like the experience and they like the way they are treated. And how do you keep them satisfied? By keeping your employees s...

Full description

Bibliographic Details
Corporate Author: Kanopy (Firm)
Other Authors: Barrett, Colleen (Speaker)
Format: Video
Language:English
Published: [San Francisco, California, USA] : Kanopy Streaming, 2014.
Subjects:
Online Access:Connect to this streaming video

MARC

Tag First Indicator Second Indicator Subfields
LEADER 00000cgm a2200000 i 4500
001 in00003585521
006 m o c
007 vz uzazuu
007 cr una---unuuu
008 140717p20142007cau055 o vleng d
005 20260324182042.6
028 5 2 |a 1042604  |b Kanopy 
035 |a (OCoLC)897765880 
035 |a (CaSfKAN)kan1042604 
040 |a UtOrBLW  |b eng  |e rda  |c UtOrBLW  |d UtOrBLW 
245 0 0 |a What drives phenomenal success. 
264 1 |a [San Francisco, California, USA] :  |b Kanopy Streaming,  |c 2014. 
300 |a 1 online resource (1 video file, approximately 50 min.) :  |b digital, .flv file, sound 
336 |a two-dimensional moving image  |b tdi  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
337 |a video  |b v  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
500 |a Title from title frames. 
518 |a Originally produced by Kantola Productions in 2007. 
520 |a Southwest Airlines started with a simple idea, and managed to stick with it through decades of unprecedented growth. According to Colleen Barrett, customers return because they like the experience and they like the way they are treated. And how do you keep them satisfied? By keeping your employees satisfied. Barrett spends 70-80% of her time ensuring that her employees are valued as people, and encouraged to do the right thing rather than doing things right. She acknowledges that you can't expect employees to be saints, but you can expect integrity and commitment to the team. Her guiding rule is to hire on attitude and then train for skills, seeking individuals who will take the business seriously, but not themselves. 
538 |a Mode of access: World Wide Web. 
610 2 0 |a Southwest Airlines Co.  |0 http://id.loc.gov/authorities/names/n91062540 
650 0 |a Airlines  |x Management.  |0 http://id.loc.gov/authorities/subjects/sh85002661 
650 0 |a Personnel management.  |0 http://id.loc.gov/authorities/subjects/sh85100143 
655 7 |a Internet videos.  |2 lcgft  |0 http://id.loc.gov/authorities/genreForms/gf2011026337 
655 7 |a Nonfiction films.  |2 lcgft  |0 http://id.loc.gov/authorities/genreForms/gf2011026423 
700 1 |a Barrett, Colleen,  |e speaker.  |0 http://id.loc.gov/authorities/names/no2008039257 
710 2 |a Kanopy (Firm)  |0 http://id.loc.gov/authorities/names/no2014091415 
856 4 0 |u http://proxy.library.tamu.edu/login?url=https://texasam.kanopystreaming.com/node/42605  |z Connect to this streaming video  |t 0 
999 f f |s 0985d816-67a9-3865-8c5f-d6be3eda0e91  |i c82e9611-2e1e-3d5e-ae95-a537db4f2b61  |t 0 
952 f f |a Texas A&M University  |b College Station  |c Electronic Resources  |s www_evans  |d Available Online  |t 0  |h No information provided 
998 f f |t 0  |l Available Online