The best service is no service.

Bill Price argues that companies should challenge the need, fundamentally, for customer service. This game-changing approach treats service as a data point of dysfunction since it is almost always needed either to x mistakes or to resolve customer confusion. Sharing examples from his experiences in...

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Bibliographic Details

Corporate Author:	Kanopy (Firm)
Other Authors:	Price, Bill (Speaker)
Format:	Video
Language:	English
Published:	[San Francisco, California, USA] : Kanopy Streaming, 2014.
Subjects:	Customer services. Customer relations. Cusumer behavior. Internet videos. Nonfiction films.
Online Access:	Connect to this streaming video