APA (7th ed.) Citation

Vervest, P., & Dunn, A. (2000). How to Win Customers in the Digital World: Total Action or Fatal Inaction. Springer Berlin Heidelberg.

Chicago Style (17th ed.) Citation

Vervest, Peter, and Al Dunn. How to Win Customers in the Digital World: Total Action or Fatal Inaction. Berlin, Heidelberg: Springer Berlin Heidelberg, 2000.

MLA (9th ed.) Citation

Vervest, Peter, and Al Dunn. How to Win Customers in the Digital World: Total Action or Fatal Inaction. Springer Berlin Heidelberg, 2000.