Total Quality Management as a Holistic Management Concept : the European Model for Business Excellence /

In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and show...

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Bibliographic Details

Main Author:	Zink, Klaus J., 1947-
Corporate Author:	SpringerLink (Online service)
Format:	eBook
Language:	English
Published:	Berlin, Heidelberg : Springer Berlin Heidelberg, 1998.
Subjects:	Economics. Business planning. Electronic books.
Online Access:	Connect to the full text of this electronic book