The Service Productivity and Quality Challenge /

The recent global recession has revealed the vital importance of service-sector productivity in all developed economies. The challenge for scholars and professionals in productivity management (economics and management science) in the coming decade is clearly to improve the productivity of the servi...

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Bibliographic Details

Main Author:	Harker, P. T. (Patrick T.)
Corporate Author:	SpringerLink (Online service)
Format:	eBook
Language:	English
Published:	Dordrecht : Springer Netherlands, 1995.
Series:	International studies in the service economy ; 5.
Subjects:	Economics. Industrial management. Marketing. Electronic books.
Online Access:	Connect to the full text of this electronic book