APA (7th ed.) Citation

Muther, A. (2002). Customer Relationship Management: Electronic Customer Care in the New Economy. Springer Berlin Heidelberg.

Chicago Style (17th ed.) Citation

Muther, Andreas. Customer Relationship Management: Electronic Customer Care in the New Economy. Berlin, Heidelberg: Springer Berlin Heidelberg, 2002.

MLA (9th ed.) Citation

Muther, Andreas. Customer Relationship Management: Electronic Customer Care in the New Economy. Springer Berlin Heidelberg, 2002.