Measuring Performance for Business Results /
This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance me...
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| Format: | eBook |
| Language: | English |
| Published: |
Dordrecht :
Springer Netherlands,
1994.
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| Online Access: | Connect to the full text of this electronic book |
| Summary: | This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance measurement and its impact on financial results. A variety of performance measures are covered, including benchmarking, a key measure of competitiveness. |
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| Item Description: | Electronic resource. |
| Physical Description: | 1 online resource (xix, 310 pages) |
| ISBN: | 9789401113021 (electronic bk.) 9401113025 (electronic bk.) |