APA (7th ed.) Citation

SpringerLink (Online service) & SCN Education B.V. (2001). Customer relationship management: The ultimate guide to the efficient use of CRM. Vieweg.

Chicago Style (17th ed.) Citation

SpringerLink (Online service) and SCN Education B.V. Customer Relationship Management: The Ultimate Guide to the Efficient Use of CRM. Braunschweig/Wiesbaden: Vieweg, 2001.

MLA (9th ed.) Citation

SpringerLink (Online service) and SCN Education B.V. Customer Relationship Management: The Ultimate Guide to the Efficient Use of CRM. Vieweg, 2001.

Warning: These citations may not always be 100% accurate.