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Managing Electronic Services : a Public Sector Perspective /

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Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations. Managing Electronic Servi...

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Bibliographic Details
Main Author: Grönlund, Åke
Corporate Author: SpringerLink (Online service)
Format: eBook
Language:English
Published: London : Springer London : Imprint : Springer, 2000.
Series:Practitioner series.
Subjects:
Computer science.
Multimedia systems.
Management information systems.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • To the Reader
  • Introduction
  • I: The Tale of the Dozen Challenges: Challenge 1: Start Up
  • Challenge 2: Thousands of Pages
  • Challenge 3: Messy Appearance
  • Challenge 4: Parallel Systems
  • Challenge 5: Choosing the Future Technical Platform
  • Challenge 6: Cross-Departmental Integration of Data Resources
  • Challenge 7: Staff Motivation
  • Challenge 8: Poor Usability
  • Challenge 9: Where is the Payoff?- Challenge 10: What is our Role?- Challenge 11: Where are the Users?- Challenge 12: Managing Administrative Tribes
  • Conclusions from the Dozen Challenges
  • II: Electronic Service Management: Introduction
  • Cities and the Local Information Society
  • Conclusions from the Cookbook
  • Acknowledgements
  • References
  • Appendix.