Managing Electronic Services : a Public Sector Perspective /

Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations. Managing Electronic Servi...

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Bibliographic Details

Main Author:	Grönlund, Åke
Corporate Author:	SpringerLink (Online service)
Format:	eBook
Language:	English
Published:	London : Springer London : Imprint : Springer, 2000.
Series:	Practitioner series.
Subjects:	Computer science. Multimedia systems. Management information systems. Electronic books.
Online Access:	Connect to the full text of this electronic book