The practice of quality management /

The Practice of Quality Management presents the results of eleven ground-breaking research projects in quality management. It is the first collection of research papers by academics in this area. The projects are empirical studies on total quality management that suggest new ways to think about qual...

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Bibliographic Details

Corporate Author:	SpringerLink (Online service)
Other Authors:	Lederer, Phillip J., Karmarkar, Uday S. (Uday Sadashiv)
Format:	eBook
Language:	English
Published:	Boston : Kluwer Academic Publishers, [1997]
Subjects:	Total quality management. Kwaliteitszorg. Qualitätsmanagement. Kongress. Qualité totale. Electronic books.
Online Access:	Connect to the full text of this electronic book