The moderator's survival guide : handling common, tricky, and sticky situations in user research /

The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability st...

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Bibliographic Details

Main Authors:	Tedesco, Donna (Author), Tranquada, Fiona (Author)
Corporate Author:	Ebook Library
Format:	eBook
Language:	English
Published:	Amsterdam : Elsevier, Morgan Kaufmann, 2014.
Subjects:	Commercial products > Testing. Computer software > Testing. User-centered system design. Focus groups. Interviewing. Forums (Discussion and debate) Electronic books.
Online Access:	Connect to the full text of this electronic book