Business process blueprinting : a method for customer-oriented business process modeling /

Though customer orientation is recommended in Business Process Management, current modeling methods still have a strong focus on the company's processes. To ensure a long-lasting requirement of a firm's service, one should consider the customer activities in order to offer an added value t...

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Bibliographic Details

Main Author:	Hewing, Michael (Author)
Corporate Author:	Ebook Library
Format:	Thesis eBook
Language:	English
Published:	Wiesbaden : Springer Gabler, [2013?]
Subjects:	Management information systems. Business > Data processing. Economics/Management Science. Business Information Systems. Marketing. BUSINESS & ECONOMICS / Management. BUSINESS & ECONOMICS / Reference. BUSINESS & ECONOMICS / Skills. Electronic books.
Online Access:	Connect to the full text of this electronic book