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Medicare : callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear : report to the Chairman, Subcommittee on Health, Committee on Ways and Means, House of Representatives.

In this report, GAO describes (1) the extent to which access performance standards and targets have been met by the current contractor, (2) the efforts by CMS to provide LEP callers access to help line services and wait times experienced by these callers, and (3) CMS's oversight of callers'...

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Bibliographic Details
Corporate Authors: United States. Government Accountability Office, ProQuest (Firm), United States. Congress. House. Committee on Ways and Means. Subcommittee on Health
Format: Government Document eBook
Language:English
Published: [Washington, D.C.] : U.S. Govt. Accountability Office, [2008]
Series:U.S. Congressional Research.
Subjects:
Centers for Medicare & Medicaid Services (U.S.) > Customer services > Evaluation.
Medicare.
Minorities > Services for > United States > Evaluation.
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Call Number: CMP-2008-GAO-0587
 
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CMP-2008-GAO-0587 Available