Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work /
This book reviews, integrates and synthesizes research on emotional labor and emotion regulation conducted over the past thirty years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly obse...
| Other Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Routledge Academic,
2013.
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| Series: | Organization and management series (Routledge (Firm)) ;
48. |
| Subjects: |
| Summary: | This book reviews, integrates and synthesizes research on emotional labor and emotion regulation conducted over the past thirty years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements. |
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| Physical Description: | xix, 323 pages : illustrations ; 24 cm. |
| Bibliography: | Includes bibliographical references and indexes. |
| ISBN: | 9781848729490 (hardback) 1848729499 (hardback) |