Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work /

This book reviews, integrates and synthesizes research on emotional labor and emotion regulation conducted over the past thirty years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly obse...

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Bibliographic Details

Other Authors:	Grandey, Alicia, Diefendorff, James, Rupp, Deborah E., 1975-
Format:	Book
Language:	English
Published:	New York : Routledge Academic, 2013.
Series:	Organization and management series (Routledge (Firm)) ; 48.
Subjects:	Nonverbal communication in the workplace. Employees > Attitudes. Customer relations. Interpersonal relations. Psychology, Industrial.