Cover Image

At your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques /

Show other versions (1)

"A guide to refocusing your business on those who matter most: customers and employees.Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their prod...

Full description

Bibliographic Details
Main Author:	Eliason, Frank, 1972-
Format:	eBook
Language:	English
Published:	Hoboken, N.J. : Wiley, 2012.
Subjects:	Customer services. Corporate culture. Customer relations. BUSINESS & ECONOMICS / General. Business. BUSINESS & ECONOMICS / Customer Relations. Electronic books.
Online Access:	Connect to the full text of this electronic book

Similar Items

Complaint management excellence : creating customer loyalty through service recovery /
by: Cook, Sarah, 1955-
Published: (2012)

Selling in Customer Service : Integrating and Coordinating Service and Selling /
by: Cai, Leon
Published: (2025)

Customer innovation : customer-centric strategy for enduring growth /
by: Debruyne, Marion
Published: (2014)

Customer relationship management : the foundation of contemporary marketing strategy /
by: Baran, Roger J. (Roger Joseph), 1945-
Published: (2013)

Customer knowledge management : leveraging soft skills to improve customer focus /
by: Sain, Soumit, et al.
Published: (2014)

CRM : redefining customer relationship management /
by: Peel, Jeffrey
Published: (2002)

Service supply chain systems : a systems engineering approach /
by: Choi, Tsan-Ming
Published: (2016)

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
by: Thompson, Harvey
Published: (2000)

Focusing on your customer : expert solutions to everyday challenges.
Published: (2011)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-
Published: (2015)

Customer analytics for dummies /
by: Sauro, Jeff
Published: (2015)

Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more /
by: Conlow, Rick, et al.
Published: (2014)

Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /
by: Loshin, David, 1963-
Published: (2014)

Anticipate : knowing what customers need before they do /
by: Thomas, Bill, 1955-
Published: (2013)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
by: McKean, John, 1956-
Published: (2015)

May I help you? : great customer service for small business /
by: Mercer, Jillian
Published: (2003)

Communicating with customers : service approaches, ethics, and impact /
by: Ford, Wendy S. Zabava
Published: (1998)

Statistical methods in customer relationship management /
by: Kumar, V., 1957-
Published: (2012)

Customer Relationship Management (CRM) for Medium and Small Enterprises : How to Find the Right Solution for Effectively Connecting with Your Customers.
by: Specchia, Antonio
Published: (2022)

Customer-centric knowledge management : concepts and applications /
Published: (2012)

Tilt : shifting your strategy from products to customers /
by: Dawar, N. (Niraj)
Published: (2013)

The relationship edge in business : connecting with customers and colleagues when it counts /
by: Acuff, Jerry, 1949-
Published: (2004)

Flip the funnel : how to use existing customers to gain new ones /
by: Jaffe, Joseph, 1970-
Published: (2010)

Flip the funnel : how to use existing customers to gain new ones /
by: Jaffe, Joseph, 1970-
Published: (2010)

Customer Relationship Management (CRM) for Medium and Small Enterprises : How to Find the Right Solution for Effectively Connecting with Your Customers.
by: Specchia, Antonio
Published: (2022)

Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /
by: Loshin, David, 1963-
Published: (2013)

You can't win a fight with your client & 49 other rules for providing great service /
by: Markert, Tom
Published: (2007)

Your call is (not that) important to us : customer service and what it reveals about our world and our lives /
by: Yellin, Emily, 1961-
Published: (2009)

Beyond world class : building character, relationships and profits /
by: Ross, Alan M.
Published: (2002)

Clients first : the two word miracle /
by: Callaway, Joseph, 1943-
Published: (2013)

CRM für Online-Shops : make big data small : Erfolgreiches Customer Relationship Management im E-Commerce /
by: Walter, Olga
Published: (2016)

The celebrity experience : insider secrets to delivering red carpet customer service /
by: Cutting, Donna, 1966-
Published: (2008)

Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth /
by: Rubio, Janet
Published: (2002)

The curve : how smart companies find high-value customers /
by: Lovell, Nicholas
Published: (2013)

Customer relationship management : a people, process, and technology approach /
by: Wagner, William P., 1958-
Published: (2007)

Answering the ultimate question : how Net Promoter can transform your business /
by: Brooks, Laura L., 1963-
Published: (2009)

Managing consumer services : factory or theater? /
Published: (2014)

Analytics and dynamic customer strategy : big profits from big data /
by: Tanner, John F.
Published: (2014)

Creating and managing superior customer value /
Published: (2008)

The conversation company : boost your business through culture, people and social media /
by: Van Belleghem, Steven
Published: (2012)