Mediation skills and strategies : a practical guide /
"Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work. Tony Whatling draws on his extensive experience in the field of mediation to explain t...
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| Format: | eBook |
| Language: | English |
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London :
Jessica Kingsley Publishers,
2012.
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| Online Access: | Connect to the full text of this electronic book |
| Summary: | "Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work. Tony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are best employed. The author shows how, by adopting these techniques, a mediator can manage challenging conflicts"--provided by publisher. |
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| Item Description: | Electronic resource. |
| Physical Description: | 1 online resource (175 pages) |
| ISBN: | 9780857006271 (electronic) 0857006274 (electronic) |