High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce /

Bibliographic Details
Main Author:	Solomon, Micah
Corporate Author:	ebrary, Inc
Format:	eBook
Language:	English
Published:	New York : American Management Association, 2012.
Subjects:	Customer services. Customer services > Technological innovations. Customer loyalty. Social media. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Electronic resource.
Physical Description:	1 online resource (xiii, 194 pages)
Bibliography:	Includes bibliographical references and index.