Cover Image

Outside in : the power of putting customers at the center of your business /

Bibliographic Details
Main Author: Manning, Harley
Corporate Author: Forrester (Firm)
Other Authors: Bodine, Kerry
Format: Book
Language:English
Published: Boston : New Harvest/Houghton Mifflin Harcourt, [2012]
Subjects:
Customer relations.
Customer services.
Description
Physical Description:x, 260 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9780547913988
0547913982