Advancing the service sector with evolving technologies : techniques and principles /

"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher.

Bibliographic Details

Corporate Author:	ebrary, Inc
Other Authors:	Wang, John, 1955-
Format:	eBook
Language:	English
Published:	Hershey, Pa. : Business Science Reference, [2012]
Subjects:	Service industries > Information technology. Customer services > Information technology. Service-oriented architecture (Computer science) Web services. Electronic books.
Online Access:	Connect to the full text of this electronic book