Customer-centric knowledge management : concepts and applications /
"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technolo...
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| Format: | Book |
| Language: | English |
| Published: |
Hershey, PA :
Information Science Reference,
[2012]
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| Summary: | "This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies"--Provided by publisher. |
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| Item Description: | Premier reference source"--Cover." |
| Physical Description: | xv, 315 pages : illustrations ; 29 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781613500897 (hardcover) 1613500890 (hardcover) |