Baldrige 20/20 : an executive's guide to the criteria for performance excellence /

Bibliographic Details
Corporate Authors:	National Institute of Standards and Technology (U.S.), American Society for Quality
Format:	Book
Language:	English
Published:	Gaithersburg, MD : Baldridge Performance Excellence Program, National Institute of Standards and Technology ; 2011.
Subjects:	Malcolm Baldrige National Quality Award. Total quality management > United States > Case studies.

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