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The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers /

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Bibliographic Details
Main Author: Soudagar, Reza
Other Authors: Iyer, Vinay, Hildebrand, Volker
Format: Book
Language:English
Published: New York : McGraw-Hill, [2012]
Edition:1st ed.
Subjects:
Consumer satisfaction.
Customer relations > Management.
Customer services > Technological innovations.
Description
Physical Description:xxvi, 292 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9780071786973 (alk. paper)
007178697X (alk. paper)