The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers /

Bibliographic Details
Main Author:	Soudagar, Reza
Other Authors:	Iyer, Vinay, Hildebrand, Volker
Format:	Book
Language:	English
Published:	New York : McGraw-Hill, [2012]
Edition:	1st ed.
Subjects:	Consumer satisfaction. Customer relations > Management. Customer services > Technological innovations.

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