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Service intelligence : improving your bottom line with the power of IT service management /

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Bibliographic Details
Main Author: Taylor, Sharon, 1956-
Format: Book
Language:English
Published: Upper Saddle River, NJ : Prentice Hall, [2012]
Subjects:
Computer service industry > Management.
Information technology > Management.
Description
Physical Description:xi, 184 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9780132692076
0132692074